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Frequently Asked Questions

What is your cancellation policy?

Brow Lounge is a small boutique salon and although our goal is to be able to accommodate everyone’s requests for specific appointment times, space can be very limited during certain peak hours. In order to provide you and other clients with the excellent customer service you have come to know and love, we maintain a firm 24-hour cancellation policy. All cancellations or rescheduled appointments within less than 24 hours notice will result in a 50% service charge to your credit card. We cannot make exceptions to this policy at this time.

Please note that by booking an appointment with us, you are accepting the conditions of our cancellation and rescheduling policy.

How do I prepare for my first brow appointment?

Allow the eyebrows to grow in for two weeks; the more hair, the better! It’s ok to put the tweezers down! Let the artists work their magic, the more hair they have to work with the better your shape will transform.

What if I am taking medications?

If you are taking any acne medications, skin medications, or antibiotics, please advise your artist before receiving service as your skin may be more sensitive. We want to treat your skin with the utmost care!

Brow Lounge takes everyone's health and safety very seriously and we want you to be confident in your choice to visit us for your beauty services. We continue to schedule additional time for each of our clients to allow for extra cleaning and to assist in managing our salon's capacity of occupants. Health checks are being performed with our employees and our clients so please expect a quick temperature check when you enter the salon. Our HEPA air purifiers are running all day during business hours along with our windows and doors are also kept open to ensure proper fresh airflow. We are also performing touchless transactions wherever possible. You can safely save your credit card information in your profile when booking with us online to ensure a touchless transaction during your visit. We do ask that you arrive to your appointment alone. We are not able to accommodate children who are not receiving a service or pets into the salon.

Lastly, if you have any symptoms of any communicable disease within the last week, we ask you to kindly reschedule your service with us. You may visit our cancellation policy by clicking below.

We thank you for your continued support and trust as we keep Brow Lounge a safe place for all!